01

My Skills

02

My Experience

• Mar 2022 - Present

  FarEye

  Technical Support Engineer

  • Diagnose and troubleshoot software bugs, configuration errors, and system malfunctions, ensuring minimal disruption.
  • Delivered L1 support for logistics apps with 95% FCR using Freshdesk and managed tickets via JIRA.
  • Integrated and troubleshot APIs for GPS, Weighbridge, NIC, PDS, and DOS systems using Postman.
  • Built real-time dashboards in Superset with custom SQL, enhancing executive visibility and reducing decision-making time.
  • Ensured KPI monitoring and SLA compliance across support operations.
  • Collaborated with dev teams, vendors, and stakeholders to resolve complex technical issues.
  • Created detailed reports using SQL, user documentation, and training materials.
  • Implemented monitoring and automation tools to optimize system performance.
  • Led incident resolution as Incident Commander during high-priority outages.
  • Assist in integrating logistics applications with other IT systems within the organization.
  • Utilized SQL and Superset for Data Visualisation PowerBI Dashboard, and Python to create automate report generation.

• Jan 2022 - Mar 2022

  SISTMR

  Cybersecurity Research Intern

  • Conducted network and system audits using Kali Linux, Metasploit, and Wireshark to identify vulnerabilities and assess threats.
  • Assisted in developing and reviewing security policies to enhance organizational cybersecurity posture.
  • Utilized various cybersecurity tools for penetration testing, traffic analysis, and compliance checks.
  

• Jun 2021 - Sept 2021

  DigiLocker

  Software Tester Intern

  • Performed manual, functional, and regression testing, created detailed test cases, and logged bugs in Jira.
  • Maintained comprehensive documentation of test scenarios and reported progress to management, escalating critical issues as needed.

03

My Projects

04

My Education

• Jul 2017 - Jul 2021

  Apollo Institute of Engineering and Technology

  B.E in Computer Engineering

  CGPA: 9.17 | Specialized in Software Engineering, Database Management Systems, and Web Development.
  • Actively participated in hackathons and coding competitions to sharpen technical and problem-solving skills.
  

• 2015 - 2017

  Radiant School of Science

  Higher Secondary School Certificate

  • Focused on Mathematics, Physics, and Computer Science, with strong academic performance.

05

Contact Me

Phone Number

+91 82388 47813

Email

patelnisarg330@gmail.com

Social Network